VP, Relationship Management Team Leader- Retirement Services

locations

1 Spartan Way, Merrimack NH

245 Summer St, Boston MA

NJ Work From Home

100 Magellan Way, Covington KY

900 Salem St, Smithfield RI

time type

Full time

posted on

Posted Today

job requisition id

2119117

Job Description :

The Vice President, Relationship Management Team Lead (Team Lead) has overall accountability for a team of 10-15 Managing Directors that oversee Workplace Investing client relationships which are primarily for 401(k) recordkeeping.

The position involves establishing, upholding, and expanding solid and dependable client connections with important decision-makers, influencers, and C-suite committee members. The Team Lead oversees a team of service-oriented employees and partners from across the company to address client demands and solve challenges, as well as assists institutional clients in running a successful benefits program to enhance the welfare of their staff.

The Expertise You Have

College degree preferred.

Relationship management experience preferred.

Management experience preferred.

Complete series 7, 24 & 63 exams within 90 days of hire.

Strong proven negotiation skills spanning sophisticated financial and service delivery related topics, both internal and client facing

Ability to navigate and influence executive level business leaders, both internal and client facing across multiple functions and businesses

Strong revenue management and overall financial acuity

Lead multiple, sometimes conflicting priorities, balancing the needs of the client and the organization

Leadership, mentoring, and career developments skills with a tenured team of professionals

Validated consultative sales skills

Experienced presentation, meeting management, and interpersonal skills

In partnership with Core Market Segment Leadership, develop and execute strategy and goals for organization that produce year-over-year profitability.

Accountable for retention, client loyalty, and revenue opportunities of assigned territory.

Develop and maintain strong client relationships (along with MD), including multiple constituencies including HR, Treasury, Legal, and Procurement.

Serve as a senior point of contact for key Plan Sponsor and Advisor clients; address client issues and mitigate risk

Provide leadership and support for all client re-pricing, renewal, and competitive rebid activity on team. Collaborate with MD, Sales (when applicable) and other business partners in these retention activities.

Drive engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.

Serve as functional liaison for optimally representing client and organizational interests with senior leaders across Fidelity.

Coach and mentor to provide continued career development and evaluate performance.

Proactively nurture relationships with desired feeder organizations (internal and external) to produce and maintain a talent pipeline.

Ensure that team is aligned with all appropriate rules and regulations. For example : review customer correspondence, licensing, sales literature and client presentations.

The Value You Deliver

In cooperation with Core Market Segment Leadership, develop strategy and goals for organization that produce year-over-year profitability.

Develop and maintain strong client relationships (along with MD), including multiple constituencies including HR, Treasury, Legal, and Procurement.

Provide leadership and support for all team-based client re-pricing, renewal, and competitive rebid activity.

Coach and mentor to provide continued career development and evaluate performance.

Ensure that team is aligned with all appropriate rules and regulations. For example : review customer correspondence, licensing, sales literature and client

The Team

The Team Lead will manage 10-15 Managing Directors (MD) with approximately $15-20B in assets under administration across ~500 clients. MDs are also responsible for a portfolio of multi-product client relationships that span services such as Defined Contribution, Managed Accounts, Self-Directed Brokerage, and Health Savings Accounts.

The position involves extensive and ongoing client contact with senior-level client decision makers (CFO, CEO, VP of HR) of existing and prospective customers, placing a premium on executive presence, benefits and financial services acuity, and consultative sales skills.

Responsible for the overall strategy of the territory in order to improve business results.

Focus areas include client retention and dedication, revenue growth, cross selling, and relationship risk mitigation strategies.

Additional management duties include associate development, performance evaluation, compensation planning and hiring.

Certifications :

Series 07 - FINRA, Series 24 - FINRA, Series 63 - FINRA

Category :

Relationship Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and / or associating with individuals with certain Criminal Histories.