Customs Brokerage Agent

Expeditors Job Opportunity

We're not in the shipping business; we're in the information business - Peter Rose, Expeditors Founder. We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Scope of Position : Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities :

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPIs are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations :

Expeditors offers excellent benefits including paid vacation, holiday, sick time, health plan : medical, prescription drug, dental and vision, life and long-term disability insurance, 401(k) retirement savings plan (US only), employee stock purchase plan, training and personnel development program. Expected compensation $22.00 to $33.00 per hour. All your information will be kept confidential according to EEO guidelines.