Technical Support Engineer, EPMS Systems & Metering

Position Title : Technical Support Engineer, EPMS Systems & Metering

Location : Grand Prairie, TX (Remote)

Are you looking for a company that empowers talent?

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!

From Day 1, you are empowered to create an impact with your full potential and creativity to make a difference for tomorrow.

We truly have an inclusive and diverse team culture where you can be yourself. Our extensive global presence offers a diverse range of career opportunities across various industries, nations, and job domains, empowering our workforce to continuously enhance their skills and stay competitive.

Create a better tomorrow with us!

Siemens is seeking a motivated Technical Support Engineer to join our Digital Electrical Solutions team supporting WinPM.Net, Powermanager, Metering portfolio, and Sm@rtGear® systems. This role provides first-line (Level 1) and advanced (Level 2) support for customers, field service personnel, and engineering teams. Engineers will diagnose software, devices, and communication issues while enabling safe, reliable operation of power monitoring solutions.

You will make an impact with the following responsibilities :

• Serve as primary point of contact for EPMS, Metering, and Sm@rtGear support inquiries.
• Assist customers with installation, configuration, and commissioning tasks.
• Perform first-level diagnostics for communication, device, or configuration issues.
• Document all support cases, solutions, and communications in ticketing systems.
• Escalate issues to Level 2 support with detailed logs, screenshots, and root symptoms.
• Track follow-ups, handle recurring incidents, and ensure customer satisfaction.
• Perform deep-dive troubleshooting for SQL, device mapping, advanced networking, and protocol issues.
• Analyze power monitoring data integrity, alarms, and system performance.
• Replicate field issues in lab environments for root-cause identification.
• Support integration with Modbus, Profibus, PLCs, and thirdparty systems.
• Coordinate with product engineering for defects or enhancement requests.
• Liaison for white labeled and 3rd party software
• Provide mentoring and knowledge sharing to solutions engineers.

You'll win us over by having the following qualifications :

Basic Qualifications :

Preferred Qualifications :

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Benefits and Perks :

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here :

The pay range for this position is $92,320 - $158,263. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Create a better #TomorrowWithUs

About Siemens :

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce :

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

#Remote #LI-AB1 #transformtheeverydaywithus #siemens #technicalsupportengineer #fieldservicenegineer #electricalproducts

You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here :

The pay range for this position is $92,320 - $158,263 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Pay Transparency

Siemens follows Pay Transparency laws.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.