Help Desk Specialist

Zachary PiperColorado Springs, CO

5 days ago

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist in Colorado Springs, CO

Responsibilities of the Help Desk Specialist include :

First contact for customers needing technical assistance with tickets, phone calls, emails, or in person support
Troubleshoot problems, coordinate technical support
Logs events and problems and follows up to update customer status
Maintains service level agreements related to desk side support and incidents
Escalates unresolved issues to next level support team
Converts data to a customer defined format such as XML for ingest into system

Qualifications for the Help Desk Specialist include :

1-3 years of help desk / service desk / call center experience

Experience with ticketing systems such as Remedy or Servicenow

ACTIVE DoD Secret Clearance

Willingness to go on site 5 days a week in Colorado Springs

Compensation for the Help Desk Specialist include :

Salary : 35,000-40,000

Depending on Experience and Education Level

Comprehensive Benefits : Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

This job opens for applications on 4 / 28 / 25. Applications for this job will be accepted for at least 30 days from the posting date

Keywords : Help desk, service desk, ticketing, incident management, remedy, servicenow, call center, Colorado springs, secret, cleared, entry level

LI-SH1