Customer Support Representative

Job Description

Job Description

At Fooda, we bring better lunch experiences to office workers everywhere. We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, reliable, efficient, and delightful for everyone. Our team is guided by the shared belief that it is not just about the food—it is about how food makes us feel and what it enables us to achieve. We take risks, embrace failure, ask questions, and learn from our mistakes because we know it is what we need to grow and succeed, both as individual contributors and together as a team

Position Overview :

In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values. You’ll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach. Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners.

Key Responsibilities :

Customer Support & Ticket Management

• Handle 80-100 tickets per day with a target SLA of 80%+
• Address team inquiries and independently resolve complex tickets using best practices
• Ensure all tickets are completed by the end of the day and accurately tagged
• Follow up on customer inquiries and provide timely updates on ongoing cases
• Make independent support decisions regarding order cancellations, delays, and delivery issues

Collaboration & Communication

General Responsibilities

How we measure success :

Qualifications :

Pay : $18-$20 / hr

Must be authorized to work in the United States on a full-time basis. No recruiters please.

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