Business Support Representative II

Business Support Representative II

Department : 22S5- Customer Support Center

Employment Type : Full Time

Location : Pinnacle Support Center

Compensation : Depends on Experience

Description

GENERAL SUMMARY :

At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.

JOB RESPONSIBILITIES AND DUTIES :

• Sets up new customers in compliance with established policies and procedures.
• Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
• Provides support of questions and situations to customers.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES :

EDUCATION AND EXPERIENCE :

PHYSICAL REQUIREMENTS :

Seeing : 75-100%

Must be able to read computer screens and reports

Hearing : 75-100%

Must be able to communicate with customers

Standing / Walking : 50-74%

Climbing / Stooping / Kneeling : 25-49%

Lifting / Pulling / Pushing : 25-49%

Fingering / Grasping / Feeling : 75-100%

Must be able to operate a computer

PHYSICAL DIMENSIONS :

Exerting up to 50 pounds of force occasionally, and / or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

NOTE : The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.

More Details

Monday through Friday 9-6