IT Support Specialist

Overview

This is a Full time Year round position.

This position may be required to work evenings, weekends, and holidays.

This position is benefit eligible on the 1st of the month after the first 30 days of employment.

Onsite Tier 1 support position with the ability to work towards and engage in Tier 2 support.

Position Summary

IT Support Specialist is responsible for front-line support of systems and users, providing friendly and timely service. These responsibilities include troubleshooting, repairing, and maintaining hardware and software, answering the help-desk phone, responding to help-desk tickets, and prioritizing the triage and response to new and ongoing support requests. Duties also include the upkeep of documentation and inventory reports, as well as actively monitoring systems and issues, and responding appropriately.

ESSENTIAL DUTIES

• Field incoming help requests from end users via both telephone and work orders in a courteous manner and ensuring pertinent information is documented.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Assist with the administration of servers and network equipment as directed by the System Administrator / IT Ops Manager.
• Places software into production by loading software into computer, such as Office-365.
• Deploys hardware into production by setting up and thoroughly testing before going live with the end user.
• The IT Support Specialist must interact positively with computer users, staff members, managers, executives and vendors. This position is required to assist and train fellow employees in complex information systems topics.

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

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