AI-First Customer Support Representative (Build an AI-native global brand at ouron-site NoHo HQ)

Are you the 1 in 189 Customer Support expert who's ready to use AI as your unfair advantage?

You're at the top of your game. You've mastered empathetic communication and tamed complex customer issues. But you're hitting a ceiling! You're tired of working with rigid policies and feeling like your talent is wasted on repetitive, low-level tickets. You know the future of support isn't about being a human filter—it's about being a strategic problem-solver, and you're looking for the tools and the mission to prove it.

Well, here is an invitation to the next chapter in your career.

We believe elite talent deserves a premium commitment. We back our vision with two things you won't find anywhere else : a world-class lifestyle and the modern toolbox required to win.

Your Reward (The Lifestyle) : A highly competitive and transparent wage of $18.00 - $24.00 / hour + up to 10% monthly performance bonus.

Your Toolbox (The Unfair Advantage) : While other companies are patching together legacy CRMs, we give you the keys to our modern, AI-powered support stack and tools like Shopify, Gorgias / Zendesk etc. You will partner with our proprietary AI co-pilot to automate routine inquiries, giving you the time and data to become a true strategist and focus on what truly matters : creating legendary customer experiences.

At Puffy, we're not just offering a job. We're offering you a plan to realize your full potential :

• Own the Customer Relationship : You won't just respond to inquiries—you will own the customer’s issue from first contact to final resolution. Your expertise will be the foundation of Puffy’s award-winning customer experience.
• Become Our On-Site Brand Champion : We've eliminated the red tape that suffocates A-Players. You'll have the autonomy and the advanced tools to manage customer interactions, provide thoughtful solutions, and be the trusted expert keeping our brand reputation pristine.
• Engineer a Seamless Customer Experience : You will see the direct line from your work to our company’s success. You'll own the flow of customer feedback, keeping meticulous records and providing key insights that allow our entire organization to do its best work.

This role is for you if :

The Puffy DNA :

We’re restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size. Let's understand what success means for you :

Here's What Success Looks Like :

In 12-24 months, you will have built a reputation as a world-class, empathetic, and highly efficient customer champion, accelerated your path to a senior support or team lead role, and become an indispensable leader in our LA hub. You will look back at this as the moment your career transformed from being a good support agent to being a true owner of the customer experience.

The alternative is clear : another year in a role where your potential is capped and your best ideas are ignored.

Ready to Shape Your Story?

Click "Apply" and take the first step toward your future with us. Our streamlined 3-phase hiring process is designed for elite talent like you.

Keep an eye on your email—you'll receive the next steps within one business day to start our process.