Product Marketing, Senior Manager, AI & Analytics

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and influence advocacy, contribution, and retention. We are committed to creating a world where organizations are loved by their customers and employees. We empower exceptional people to create extraordinary experiences together.

Bring your whole self. The Role and Team : Medallia is seeking a strategic and dynamic Senior Product Marketing Manager to lead go-to-market efforts for our AI and analytics innovations. This is a high-impact, high-visibility role at the intersection of product, sales, and marketing — shaping how we bring powerful, data-driven capabilities to market and communicate their value to customers, prospects, and partners.

You’ll be responsible for messaging, launches, sales enablement, content creation, and overall positioning of our AI-driven insights and analytics capabilities. This role is ideal for someone who thrives in complexity, can simplify the technical into the relatable, and is energized by building deep cross-functional relationships to drive business impact. We’re looking for a compelling storyteller, a confident presenter, and a self-starter who treats their work like their own business. Experience in AI or analytics is a plus — curiosity, clarity, and communication are a must.

Responsibilities

• Develop crisp, differentiated positioning and messaging that resonates with technical and business audiences across industries, clearly articulating our differentiation in the marketplace.
• Lead go-to-market strategy for product and feature launches, collaborating closely with product, sales, marketing, and customer success.
• Create and deliver enablement that equips Sales, Services, and Partners to confidently communicate the value and differentiation of AI and analytics capabilities.
• Craft clear, engaging content for a range of use cases — from decks and one pagers to web copy and competitive battlecards.
• Educate and enable Medallia customers and end users on how to maximize the value of our AI- and analytics-powered capabilities.
• Represent Medallia as a thought leader in executive briefings, client engagements, industry events, and analyst discussions.
• Serve as a key contributor in analysts briefings, helping analysts understand and accurately represent our AI and analytics capabilities and strategic direction.
• Communicate complex technical concepts clearly and persuasively to both internal stakeholders and external audiences — including non-technical buyers.
• Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy.
• Measure and optimize the impact of product marketing efforts on awareness, pipeline, and revenue.

Qualifications

Minimum Qualifications

Preferred Qualifications

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $133,600 - $205,000. This range is a general guideline and varies by labor market, location, and other factors.

Medallia also offers competitive health and wellness benefits, including medical, dental, vision, 401(k), disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other protected status. If you need an accommodation to apply, please contact us at ApplicantAccessibility@medallia.com. For information about how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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