Customer Service Representative

Healthcare Customer Service Representative (Onsite)

Are you passionate about delivering exceptional customer service and helping patients navigate their healthcare needs? Join our team as a Customer Service Representative, where you'll provide professional, courteous support for patient and insurance inquiries through phone, email, and in person. You'll also play an active role in maintaining patient accounts, ensuring accuracy, and supporting quality control efforts. Starting at $16.00 per hour.

Key Responsibilities :

• Professionally answer, forward, and log incoming calls as directed.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary.
• Accurately process patient payments and apply them to accounts.
• Manage and forward incoming mail following department protocols.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to address and resolve account inquiries effectively.
• Provide feedback on changes in payer plans, contracts, or billing information to the CBO team.
• Maintain strict compliance with HIPAA regulations.
• Assist with additional tasks as assigned when not managing inbound calls.

Required Qualifications :

Preferred Qualifications :

Working Conditions / Physical Demands :

Why Join Us?

Join a Diverse and Inclusive Workplace

Select Medical is dedicated to creating an environment that celebrates diversity and inclusion. We are proud to be an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, national origin, citizenship, age, gender, sexual orientation, marital status, disability, veteran status, or any other characteristic protected by law.