Spanish Speaking Customer Service for Government & Public Sector industry

Spanish Speaking Customer Service Representative

Join Patrique Mercier Recruitment, the leading agency dedicated to connecting candidates with job opportunities in their native language across various countries. We specialize in industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our innovative recruitment process ensures a precise match between top talent and the right employers, making it easier for you to find your dream job abroad. We are currently seeking a Spanish Speaking Customer Service Representative for the Government & Public Sector industry. In this dynamic role, you will utilize your language skills to assist clients and stakeholders, ensuring that their inquiries are handled with expertise and care. As part of a dedicated team at Patrique Mercier Recruitment, you will play a key role in enhancing customer satisfaction and building lasting relationships. This is an exciting opportunity for individuals who are passionate about delivering exceptional service while contributing to important public sector initiatives.

Responsibilities

• Provide exceptional customer support in Spanish to clients in the Government & Public Sector industry
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist clients with information regarding government services, programs, and resources
• Document customer interactions and maintain accurate records in the database
• Collaborate with internal teams to escalate and resolve complex issues
• Stay up-to-date with changes in government policies and procedures that affect customer service
• Ensure compliance with all relevant regulations and standards while assisting clients