Customer Success Manager
VirtualVocationsRockford, Illinois, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Success Manager (SaaS Software).
Key Responsibilities
Ensure successful implementation of cloud-based banking software and completion of post-go-live milestones
Serve as the direct point of contact for clients, providing ongoing support and addressing issues
Participate in sales demos and answer product-related questions during client interactions
Required Qualifications
Bachelor's degree
At least 3+ years of experience as a Customer Success Manager
3+ years of lending experience, preferably in SBA roles
Understanding of banking processes and software development lifecycle
Experience with MS-Office 365 and Professional Services Automation software
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Customer Manager • Rockford, Illinois, United States
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