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Payments Success Specialist
Payments Success SpecialistHire Integrated • Lehi, UT, US
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Payments Success Specialist

Payments Success Specialist

Hire Integrated • Lehi, UT, US
2 days ago
Job type
  • Full-time
Job description

About the job

Job Title : Payments Success Specialist – Account Management

We're looking for a relationship-builder, problem-solver, and strategic thinker to join our payments team as a Payments Success Specialist – Account Management . In this role, you'll be the go-to partner for our highest-value payments customers — ensuring they not only stick around but grow with us. You'll combine data-driven insights with a high-touch, consultative approach to help clients get maximum value from our solutions, resolve roadblocks before they become problems, and uncover new opportunities to strengthen our partnerships.

If you thrive on making a measurable impact, building deep trust, and turning customer success into company growth, this is your stage.

Location : Hybrid – 3 days in-office, Lehi, UT

Reports to : Manager of Payments Success

What You'll Own

  • Manage and nurture relationships with our top 250 payments customers through quarterly check-ins and tailored account strategies.
  • Spot and resolve pricing or margin concerns — or confidently communicate the "why" when pricing remains unchanged.
  • Monitor account activity to quickly flag declines in volume, then proactively reach out to get customers back on track.
  • Re-engage customers who have stopped processing payments, uncover their "why," and share actionable insights with the broader team.
  • Bring the voice of the customer to internal teams, sharing trends, feedback, and churn drivers to influence product and process improvements.
  • Guide customers through payment compliance or remediation processes (including Stripe remediation), ensuring quick and clear resolutions.
  • Create and execute account plans that map out workflows, operational needs, and key decision-makers for top accounts.
  • Approach every interaction with a consultative, proactive mindset — delivering value, building trust, and driving loyalty.

What You'll Bring

  • 3–5 years in Account Management, Customer Success, or similar — ideally in SaaS, FinTech, or payments.
  • Analytical skills to turn metrics (volume trends, churn patterns, pricing shifts) into actionable strategies.
  • Proficiency in Salesforce, Excel, and other reporting / analytics tools.
  • Exceptional communication, organization, and time-management skills.
  • Proven ability to manage high-value relationships and engage multiple stakeholders.
  • Self-starter energy with the flexibility to adapt in a fast-moving environment.

    • What Will Make Us Love You

  • A consultative approach that aligns customer needs with revenue-driving solutions.
  • Skill in navigating multi-threaded relationships across client teams.
  • A bias for action and ownership of results.
  • The ability to distill complex concepts into clear, actionable next steps for customers.
  • A collaborative, team-oriented spirit with deep empathy for clients and colleagues alike.
  • Experience building long-term relationships in SaaS, payments, or financial services.

    • Why You'll Love It Here

    This isn't just account management — it's your chance to become a trusted advisor, a growth catalyst, and a critical voice in shaping the customer experience. You'll work with a collaborative, driven team that values innovation, feedback, and measurable results.

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    Payment Specialist • Lehi, UT, US