Case Manager

POSITION SUMMARY

The Case Manager (CM) is responsible for assisting the Clinical team in coordinating, implementing and executing various patient related affairs to assist the patients while they are in treatment. The CM is responsible for recording and monitoring various communications, activities and interactions of the patients while they are housed in the facility. The CM is responsible for assisting with the overseeing of patients' in their daily schedules within the facilities policies and procedures and in accordance with the standards of the State and Federal Regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Assist with the supervision of patients' in their daily activities.
• Case Management Initial Assessment
• Daily progress notes
• Daily Department and Cross Departmental communication/Treatment team.
• Daily documentation and facilitating of assignment notes.
• Daily running, documentation and facilitating of an activity and its notes.
• Daily running, documentation and facilitating of group and its notes.
• Works with the therapists to ensure that Discharge planning and Instructions are completed throughout the patient’s treatment and are clear and complete.
• Assists and completes phone calls with patients and any communication with outside providers.
• Conducts assessments of the client's legal, vocational/educational, and basic life needs and facilitates a bridge between the client and community resources to resolve the client's needs or issues.
• Assistance in completing Coordination of Benefits documents.
• Facilitating, recording and completing Family Pre-assessments.
• Assisting and recording of possible discharges, transfers and AMAs (Leaving Against Medical Advice).
• Ensure the patient’s follow clinical schedule.
• Facilitating patient tours of the treatment facilities.
• Redirecting and reporting patient’s if rules are broken
• Seeks corrective criticism and has the ability to evaluate suggestions objectively.
• Maintains acceptable overall attendance.
• Promotes a favorable/positive work atmosphere.
• Attends in-services and educational training as necessary and as assigned.
• Seeks out learning experiences and incorporates new knowledge in practice.
• Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
• Reports personal symptoms of suspected illness of contagious diseases to the Clinical Director.
• Communicate effectively both orally and in writing.
• Independently solve problems and follow through.
• Organize and function independently in an office environment.
• Perform other tasks and duties as assigned.
• Completes all competency assessments as required by the facility.
• Required to maintain certifications up to date including but not limited to: (CPR, Verbal De-Escalation, HIPAA, HIV/AIDS, Infection Control)

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Position is required to work in indoor and outdoor environments as needed. Potential exposure to violent situations. Potential exposure to airborne/bloodborne pathogens and other potentially infectious materials.

QUALIFICATIONS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 2 years of working with people with behavioral health needs (trauma, mental illness and/or substance abuse)
• Preferred experience in providing Case Management services in the mental health or Substance Abuse community
• Experience working on a multidisciplinary team
• Tenacity and ability to think out of the box and work creatively to engage participants
• Knowledge of the criminal justice system and community resources
• Computer literate. Proficient in Microsoft Office applications
• Excellent verbal and written communication skills

SKILLS AND ABILITIES

• Ability to work as a team member and have management, communication, organizational and interpersonal skills
• Ability to work under stressful conditions and be flexible in relation to department needs
• Knowledge of Joint Commission standards within the Department
• Demonstrates Proficiency in Verbal and written Communication Skills
• Knowledge of State and Federal Statutes Regarding Patient Confidentiality Laws
• Knowledge of Drug Free Workplace Policies
• Knowledge of Workplace Violence
• Knowledge of current technology
• Knowledge of Substance Use Disorder
• Familiar with community resources