Customer Service Representative

Job Description

Job Description

Copeland Insurance Agency in Manhattan, Kansas, is searching for an enthusiastic and dedicated Customer Service Representative to join our team. As a cornerstone in the Manhattan community, we pride ourselves on our unwavering commitment to providing exceptional services to our clients. In this in-office role, you will be an integral part of our client-focused team, ensuring that each interaction reflects the warm and inviting ethos of Copeland Insurance Agency.

This position offers the chance to enhance your skills in a supportive environment where your contributions are valued and success is celebrated. As the face of our agency, you will play a crucial role in building and maintaining lasting relationships with our valued clients, ensuring their satisfaction and loyalty. Join us at Copeland Insurance Agency, where your career meets purpose and passion, and make a difference one client at a time.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Client Interaction : Respond to customer inquiries promptly and effectively, ensuring high levels of satisfaction.

Problem Solving : Utilize your problem-solving skills to assist customers in resolving any issues they may face with their policies.

Information Dissemination : Educate clients about our policies, premiums, and coverage options, helping them make informed decisions.

Record Maintenance : Keep accurate records of all customer interactions, transactions, and comments in our database.

Feedback Implementation : Gather customer feedback and provide insights into improving our services and customer experience.

Team Collaboration : Work closely with other team members and departments to ensure a seamless and productive work environment.

Continuous Improvement : Stay informed about industry changes, trends, and advancements to continuously improve service delivery.

Requirements

Experience : Previous experience in a customer service role, preferably within the insurance sector.

Communication Skills : Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.

Problem-Solving : Excellent problem-solving skills, with the capability to address and resolve client queries efficiently.

Interpersonal Skills : Exceptional interpersonal skills to build rapport and trust with clients.

Tech Savvy : Proficiency in using computer systems and CRM software for managing customer interactions.

Team Collaboration : Ability to work well within a team environment, supporting colleagues and contributing to a positive office atmosphere.

Detail-Oriented : Strong attention to detail with excellent organizational skills.

Location : Must be able to work on-site in our Manhattan, Kansas office without the requirement for remote work.