Guest Services Agent

Guest Services Agent

Position Summary

The Guest Services Agent (GSA) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and welcoming demeanor at all times. GSA's are responsible for greeting patients, families and visitors as they enter the facility and bidding them farewell as they leave. Guest Services Agent's assist patients and family members with wheelchairs, directions, and other general questions and will escort patients and families to their intended destination if needed. They also serve as a liaison between various services within the facility, communicating directly to various departments via communication devices to assist with proper greetings within departments or to inform a department about pertinent information relating to a patient's arrival. GSA's must be knowledgeable about general services outside of the facility (i.e. local restaurants, pharmacies, etc.) in order to assist patients and families unfamiliar with the area.

Education

Associates - Preferred

Experience

1-2 Years Customer Service, Retail or other Hospitality - Required

License & Certification

None Required

Core Job Functions

Greets patients, families and visitors as they enter facility utilizing scripted greeting. Assists customers with wheelchairs, directions, registration kiosks, escorts when necessary, and answers questions in an informed and courteous way. Projects a strong commitment to customer service by always projecting a friendly demeanor.

Continuously seeks information as needed in order to assist patients, families and visitors. Stays up to date with tenant information for the building assigned to as well as surrounding facilities.

• Utilizes communication device to inform departments of patients in route to service; provides patient name if available and any other pertinent information.
• Follows all requirements of dress code including use of assigned attire for Greeter role.

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