Insurance Specialist

Insurance Specialist

We're seeking a customer-focused Insurance Specialist who thrives in a fast-paced, high-volume environment. This isn't your typical call center position you'll be an empowered problem-solver helping policyholders navigate their insurance needs with professionalism, empathy, and confidence.

Pay Rate : $17 / hour

Location : Remote | Miami, FL (Waterford)

Schedule : Full-Time | MondayFriday

What You'll Do :

• Handle 70100 inbound calls daily from clients and policyholders, providing expert support in English and Spanish.
• Assist with policy inquiries, billing, endorsements, and claims while delivering an outstanding customer experience.
• Process and issue insurance documents such as policies, certificates, endorsements, and cancellations.
• Investigate and resolve premium discrepancies and process issues with accuracy and efficiency.
• Navigate multiple software platforms simultaneously while maintaining service quality.
• Collaborate across departments to ensure seamless support and resolution for customers.

What We're Looking For :

Why You'll Love It Here :

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.