Visitor Services Guide

Posting date : 10 / 06 / 2025

Open Until Filled : Yes

Position Number : 0136000

Position Title :

Visitor Services Guide

Hiring Range Minimum :

$25.54

Hiring Range Maximum :

$25.54

Union Type : SEIU

SEIU Level : FLSA Status :

Non-Exempt

Employment Category :

Regular Full Time

Scheduled Months per Year :

12

Scheduled Hours per Week :

40

Schedule :

This position will be expected to work most or all weekends. The schedule is set based on a seniority bidding process as per union contract. Subject to change as necessary.

Location of Position :

Hanover, NH

Remote Work Eligibility? :

Onsite only

Is this a term position? :

No

If yes, length of term in months. :

NA

Is this a grant funded position? :

No

Position Purpose :

To ensure that visitors to the Hood Museum of Art and its object-study center have a positive experience while maintaining a safe and secure environment and protecting the museum’s collection and loans. This includes answering questions, enforcing rules, looking out for suspicious behavior, providing assistance, and engaging visitors in casual conversations about works of art and museum programs.

Required Qualifications - Education and Yrs Exp :

High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities :

• Must have a pleasant demeanor and a genuine interest in communicating with members of the public and providing assistance to visitors.
• Must have basic computer skills and proficiency with Microsoft Office products.
• At least 1 year of customer service experience.
• Able to stand / walk constantly throughout the day and regularly interact with the public.
• Must exhibit sound judgment and the ability to calmly and quickly take initiative in emergency situations.
• Flexibility to work on a rotating on-call basis during evening hours and in case of a systems failure.
• Must obtain and maintain updated First Aid, CPR and AED training and certification.
• Commitment to diversity and to serving the needs of a diverse population.

Preferred Qualifications :

Department Contact for Recruitment Inquiries :

Ramie Speicher

Department Contact Phone Number :

603-646-3852

Department Contact for Cover Letter and Title :

Tala Short, Head of Visitor Services

Equal Opportunity Employer :

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Background Check :

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and / or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? :

Not an essential function

Special Instructions to Applicants :

UNION POSITIONS ARE AVAILABLE TO SEIU UNION MEMBERS ONLY DURING THE FIRST WEEK OF POSTING. AFTER ONE WEEK OF POSTING, IF THE POSITION HAS NOT BEEN FILLED INTERNALLY, IT IS OPEN TO THE GENERAL PUBLIC AND OTHER MEMBERS OF THE DARTMOUTH COMMUNITY. OPEN TO UNION MEMBERS ONLY FROM 10 / 6 / 25 THROUGH 10 / 10 / 25.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https : / / policies.dartmouth.edu / policy / tobacco-free-policy

Quick Link :

https : / / searchjobs.dartmouth.edu / postings / 83204

Description :

Warmly greets and ensures their availability to all visitors.

Percentage Of Time : 15

Description :

Makes regular rounds through assigned galleries to monitor visitors and the facility, answer questions, enforce rules, and act as an ambassador for the museum and Dartmouth.

Percentage Of Time : 15

Description :

Appropriately engages in conversation with visitors about the museum and its collections, including special exhibitions, permanent installations within the galleries and across campus, programming, and the Friends of the Hood Museum of Art. Obtains information from others within the organization, as necessary.

Percentage Of Time : 15

Description :

Monitors visitors’ behaviors and investigates and promptly reports anything unusual to a supervisor, including hazards, suspicious activity, and all abnormal situations.

Percentage Of Time : 15

Description :

Opens, closes, and controls access to museum facilities. This includes access to offices, auditorium, and storage areas; monitoring intrusion alarm, access control panel, and CCTV systems; and completing opening and closing check of museum facilities and the collection.

Percentage Of Time : 15

Description :

Assures the security of the collection by enforcing museum policies in public areas. Reports inconsistencies or damage immediately. Prepares daily report on condition of art, the museum climate, and physical plant.

Percentage Of Time : 15

Description :

Ensures visitors’ safety in the case of an emergency. Follows Hood Museum of Art Security Guidelines for evacuation of visitors and staff from the facility in an emergency situation.

Percentage Of Time : 15

Monitors museum demographics and captures accurate statistical data. Administers exit surveys to visitors as instructed.

Percentage Of Time : 15

Attends training sessions and continues to learn about the collection and exhibitions.

Percentage Of Time : 15

Performs other duties as assigned.