Business / Product Analyst - Salesforce Expertise

California, Newark

08 / 18 / 2025

Contract

Active

Job Description : Job Summary

We are seeking a dynamic and detail-oriented Business / Product Analyst with strong Salesforce expertise to bridge the gap between business needs and technical implementation.

This role involves working closely with stakeholders across departments to gather requirements, identify solutions, and optimize CRM functionality to support business growth and operational efficiency.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements for Salesforce solutions.
• Translate business needs into functional specifications and user stories.
• Evaluate and recommend Salesforce products (e.g., Sales Cloud, Service Cloud, Field Services Lightning, Marketing Cloud).
• Analyze existing Salesforce implementations and identify opportunities for optimization.
• Lead requirement workshops, backlog grooming, and user story development.
• Work with Salesforce admins, developers, and vendors to implement and test solutions.
• Define and document process flows, data models, and configuration settings.
• Conduct gap analysis and impact assessments for system changes.
• Recommend improvements in business processes and system integrations.
• Perform testing and support deployment and post-deployment activities.
• Generate reports and dashboards to provide actionable insights.
• Track KPIs and product health metrics.
• Support sprint planning, retrospectives, and roadmap sessions.
• Provide training and support to end-users to maximize adoption.

Required Qualifications

Preferred Qualifications

Certifications (if any)

Email ID

Cell phone

First Name

Last Name

J-18808-Ljbffr