Genesis Developer

ECCS Call routing developer with Genesys 8.5 and SIP experience

Hands on experience with very largescale deployment of Genesys 8.5 Framework Configuration and Management Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config / management layers routing layer Genesys SIP media server and ICON / Info Mart.

Experience working on Genesys Administrator GAX Pulse and the ability to create modify and maintain templates (preferred).

Genesys strategy using composer and interactive routing designer.

Testinfected attitude (strong desire to perform thorough and exhaustive unit integration and system testing).

Experience in Contact Center Technology with handson experience on highcomplexity Genesys implementations (8.x and above) with focus on call routing queuing and transfers (non IVR). Understand how SIP server provides CTI data to the rest of the Genesys infrastructure

In depth understanding of how ORS Server interacts with URS Server. In depth understanding of the TLib Event Model

Experience in troubleshooting individual products as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside. Understand the different components of a Stat Server Statistic Metrics Time Profile / Range Filter Notification Sensitivity and Capacity Rules. Understand Router statistics and how they are computed by URS

Must have handson experience on designing and implementing IVR and speech solutions.

Demonstrated ability to upgrade Genesys Components TServer ConfigServer in a Test and Production Environment

Ability to configures tests and debugs the routing configuration or enhancements to existing software within the Genesys and IVR Framework

Knowledge on LDAP Active Directory Password vault security protocols such as SSL certs SSH keys and encryption

Should have an ability to run queries on Database for troubleshooting and reporting

GoodtoHave :

Knowledge with troubleshooting

Responsibility of / Expectations from the Role :

Managing and Supporting of complex applications

Ability to work in Agile environment