Talent.com
Technical Product Support Lead
Technical Product Support LeadVirtualVocations • Tampa, Florida, United States
Technical Product Support Lead

Technical Product Support Lead

VirtualVocations • Tampa, Florida, United States
23 hours ago
Job type
  • Full-time
Job description

A company is looking for a Technical Product Support Lead.

Key Responsibilities :

Lead the technical product support team to resolve technical product-related issues for customers

Develop support processes and escalation management systems to enhance issue tracking and resolution

Oversee the development of a knowledgebase and communicate customer needs to inform program decisions

Required Qualifications :

Bachelor's degree and 7+ years of experience

Prior experience supporting enterprise software applications in a federal or regulated environment

Experience in training and overseeing help desk staff with adherence to support processes

Proficiency with IT Service Management (ITSM) tools and ticketing systems

Basic understanding of information security standards and federal data privacy requirements

Create a job alert for this search

Lead Product Support • Tampa, Florida, United States

Related jobs
Technical Product Support Analyst II

Technical Product Support Analyst II

Inovalon, Inc. • Tampa, FL, United States
Full-time
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and ec...Show more
Last updated: 12 days ago • Promoted
Senior Technical Product Manager

Senior Technical Product Manager

VirtualVocations • Largo, Florida, United States
Full-time
A company is looking for a Senior Technical Product Manager, AI Powered Messaging.Key Responsibilities Collaborate with Product, Engineering, and Data Science teams to enhance AI interactions and...Show more
Last updated: 30+ days ago • Promoted
AI Technical Lead

AI Technical Lead

VirtualVocations • Saint Petersburg, Florida, United States
Full-time
A company is looking for an AI Technical Lead to deliver practical technical solutions that provide measurable business value to clients. Key Responsibilities Design and develop software applicati...Show more
Last updated: 30+ days ago • Promoted
Technical Support Specialist

Technical Support Specialist

VirtualVocations • Saint Petersburg, Florida, United States
Full-time
A company is looking for a Technical Support Specialist - Aerial Lift Equipment.Key Responsibilities Troubleshoot technical issues on product equipment and identify resolution actions Maintain p...Show more
Last updated: 30+ days ago • Promoted
Product Support Manager

Product Support Manager

VirtualVocations • Clearwater, Florida, United States
Full-time
A company is looking for a Product Support Manager to build and scale product support operations.Key Responsibilities Own and build the entire customer support experience from initial ticket to r...Show more
Last updated: 30+ days ago • Promoted
Technical Product Support Analyst I

Technical Product Support Analyst I

Inovalon, Inc. • Tampa, FL, United States
Full-time
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and ec...Show more
Last updated: 1 day ago • Promoted
Advanced Technical Support Engineer Lead

Advanced Technical Support Engineer Lead

Vets Hired • Florida, Florida, United States
Full-time
Quick Apply
Advanced Technical Support Engineer Lead.The Advanced Technical Support Engineer Lead is responsible for delivering exceptional customer support by overseeing service incident resolution across a b...Show more
Last updated: 21 days ago
Product Support Analyst

Product Support Analyst

VirtualVocations • Lakeland, Florida, United States
Full-time
A company is looking for a Product Support Analyst to provide technical and operational support for Department of Defense customers utilizing a hospitality management solution.Key Responsibilities ...Show more
Last updated: 30+ days ago • Promoted
Technical Product Manager

Technical Product Manager

RIT Solutions • Tampa, FL, US
Full-time
Deep understanding of agile methodologies and experience managing product development teams through scrum and kanban processes, including specific experience with how these methodologies support co...Show more
Last updated: 30+ days ago • Promoted
Technical Product Manager

Technical Product Manager

VirtualVocations • Saint Petersburg, Florida, United States
Full-time
A company is looking for a Technical Product Manager - AI Infrastructure & Platform.Key Responsibilities Design and deliver systems, pipelines, and internal tools for effective AI leverage Defin...Show more
Last updated: 30+ days ago • Promoted
AS400 Technical Lead

AS400 Technical Lead

VirtualVocations • Lakeland, Florida, United States
Full-time
A company is looking for an AS400 SYNON Technical Lead (Remote).Key Responsibilities Coordinate with offshore teams to clarify requirements and ensure successful project delivery Review and appr...Show more
Last updated: 1 day ago • Promoted
Technical Product Support Lead

Technical Product Support Lead

VirtualVocations • Clearwater, Florida, United States
Full-time
A company is looking for a Technical Product Support Lead.Key Responsibilities : Lead the technical product support team to resolve technical product-related issues for customers Develop support ...Show more
Last updated: 23 hours ago • Promoted
Technical Lead

Technical Lead

VirtualVocations • Tampa, Florida, United States
Full-time
A company is looking for a Technical Lead (Remote).Key Responsibilities Design, develop, and maintain high-quality software applications using modern technologies Monitor system reliability and ...Show more
Last updated: 30+ days ago • Promoted
Tech Support Specialist

Tech Support Specialist

Optum • CLEARWATER, Florida, United States
Full-time +1
Type === 'InputTextArea') ? 'block__field full-width' : ($data.Type === 'InputRichText' || $data.Int') ? 'block__field wide-rich-text' : 'block__field edit'}" id="descriptionExt...Show more
Last updated: 30+ days ago • Promoted
Technical Product Owner

Technical Product Owner

VirtualVocations • Lakeland, Florida, United States
Full-time
A company is looking for a Technical Product Owner to manage product development and client engagement.Key Responsibilities Lead product vision and strategy for the product team Engage with stak...Show more
Last updated: 30+ days ago • Promoted
Customer Support Team Lead

Customer Support Team Lead

VirtualVocations • Saint Petersburg, Florida, United States
Full-time
A company is looking for a Customer Support Team Lead.Key Responsibilities Monitor agent performance and maintain quality assurance scores above 90% Provide coaching based on feedback, metrics, ...Show more
Last updated: 30+ days ago • Promoted
Java Technical Lead

Java Technical Lead

VirtualVocations • Saint Petersburg, Florida, United States
Full-time
A company is looking for a Java Technical Lead to drive complex system integrations and mentor development teams.Key Responsibilities Lead the technical design and implementation of enterprise-sc...Show more
Last updated: 1 day ago • Promoted
Lead Product Manager

Lead Product Manager

VirtualVocations • Tampa, Florida, United States
Full-time
A company is looking for a Lead Product Manager to manage product life cycles and optimize profitability while meeting client expectations. Key Responsibilities Manage the entire product lifecycle...Show more
Last updated: 30+ days ago • Promoted
CT Tech PRN

CT Tech PRN

AdventHealth Connerton • Land O' Lakes, FL, US
Full-time
All the benefits and perks you need for you and your family.Whole Person Wellbeing Resources.Mental Health Resources and Support. Joining AdventHealth is about being part of something bigger.Its abo...Show more
Last updated: 19 days ago • Promoted
Digital Engagement Product Leader

Digital Engagement Product Leader

VirtualVocations • Clearwater, Florida, United States
Full-time
A company is looking for a Head of Pet Owner Digital Engagement.Key Responsibilities Define and prioritize the product vision and roadmap for pet owner digital experiences Manage a digital produ...Show more
Last updated: 2 days ago • Promoted