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Customer Service Rep

Customer Service Rep

CornerStone StaffingNorth Sioux City, SD, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

CornerStone Staffing is currently recruiting for an Customer Service Representative to join a leading financial services team in Dakota Dunes, SD

This on-site position is ideal for detail-oriented professionals with experience in escrow, mortgage, or financial services who enjoy working in a fast-paced environment and contributing to accurate and compliant financial operations.

Customer Service Representative

Location Dakota Dunes, SD | Onsite

COMPENSATION & SCHEDULE

  • $18 / hour
  • Monday – Friday between 9AM – 5 : 30 PM CST (Training : 8 : 00 AM – 4 : 30 PM CST)
  • W2 Employment

ROLE IMPACT

As a key contributor within a fast-paced financial services team, the Customer Service Representative (CSR) supports accurate and timely escrow operations. The CSR directly impacts customer satisfaction and compliance by managing insurance-related inquiries and ensuring proper account updates.

KEY RESPONSIBILITIES

  • Respond to inbound calls regarding escrow accounts and insurance disbursements
  • Guide customers through insurance carrier updates and billing adjustments
  • Maintain documentation and records in compliance with financial regulations

    • MINIMUM QUALIFICATIONS

  • High School Diploma or GED
  • 1–2 years’ experience in a call center, preferably in escrow, mortgage, or financial services
  • Strong attention to detail with effective analytical and communication skills
  • Proven ability to resolve issues and follow procedures accurately

    • CORE TOOLS & SYSTEMS

  • Escrow and mortgage servicing platforms
  • Microsoft Excel and internal reporting systems
  • Email platforms and customer communication tools

    • PREFERRED SKILLS

  • Familiarity with CPI insurance policies and escrow cycles
  • Experience with documentation in regulated financial environments
  • Ability to prioritize tasks and meet deadlines under pressure

    • PRE-EMPLOYMENT REQUIREMENTS

  • Background check
  • Drug screen

    • By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at : https : / / www.cornerstonestaffing.com / privacy

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    Customer Service Rep • North Sioux City, SD, US