Operations Coordinator

Operations Coordinator Full Time

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.

Do you thrive in collaboration and event planning? Are you a natural networker always looking to build connections in your community? Do you prefer the use of systems and processes to contribute to daily workflow? All of this will help you be a champion for the Serendipity Labs brand as an Operations Coordinator!

Key Accountabilities

Marketing & Community :

• Lead artist partnerships including reaching out / vetting potential artists, generating any social media marketing for artist reception, overseeing install / deinstall, organizing and executing artist reception.
• Plan two Lab Member events each month to foster community within the Lab.
• Partner with outside organizations to host monthly events (2-6 partnered events each month) to engage the community and promote brand awareness.
• Contribute lab social media content to central marketing and produce content for member newsletters.
• Provide lab tours when GM is not available.

Member Experience :

Lab Operations :

Meetings & Events :

Team Leadership :

Essential Knowledge, Skills, and Abilities :

Minimum 1-2 years of experience as a Team Leader in a hospitality driven environment (hotels, retail). Ability to consistently deliver a high level of customer service. A keen attention to detail and ability to be proactive in support of Team, Members, and Guests. The ability to lead and delegate while holding Team Members accountable. Excellent organizational skills including the ability to prioritize and multitask. Ability to work with grace under pressure and demonstrate flexibility. Good basic IT knowledge and the ability to learn, use, and troubleshoot systems.

Requirements :

Reasoning, remembering, mathematics, appropriate language (written and verbal) ability. Support and interact with members, visitors and lab staff. Hearing Ability to receive detailed information through oral and telephone communication. Talking Clearly expresses ideas by means of spoken word. Ability to sit, stand, type and view a computer screen for extended periods of time (covers repetitive motions and vision). Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

Perks & Benefits :

Up to $1,000 in bonuses per quarter. 80 % Paid Medical, Dental, Vision (Yearly Open Enrollment). 50% Paid Short-Term and Long-Term Disability. Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses. Paid Parental Leave Policy. 401K through TriNet & Empower Retirement Services. Employee Assistance Program (EAP). Commuter Benefits. Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more. Generous Paid Time Off, Sick Time and company paid holiday. Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement. Employee Referral Program Employment is contingent upon successful completion of all applicable pre-employment screenings, conducted in compliance with local, state, and federal laws. Serendipity Labs is an equal opportunity employer.