Customer Success Representative
Our client, the Beaufort County Treasurer's Office, has partnered with Bosun to hire a dedicated Customer Success Representative.
The Beaufort County Treasurer's Office is driven by a people-first mission to serve the community with innovation, enthusiasm, and accountability. They take pride in defying the typical stereotypes of government workfocusing instead on efficiency, empathy, and service excellence. Handling more than 400 daily interactions, the office manages county revenues, investments, and financial reporting with precision and care. With a 99% collection rate and a 97.6% customer satisfaction rating, they've built a culture that values teamwork, growth, and continuous improvement.
Job Purpose
The Customer Success Representative serves as the first point of contact between the public and the Beaufort County Treasurer's Office. This role is responsible for accurately processing in-person payments, handling inquiries, and delivering authentic, customer-focused service. The ideal candidate will be detail-oriented, empathetic, and highly professionalhelping ensure each taxpayer's experience reflects the organization's mission of "people serving people, not transactions."
This position reports to the Customer Success Manager and is part of the Operations Team.
Responsibilities
Leadership
Task Responsibilities
Relationship Responsibilities
General Responsibilities
Qualifications
Preferred Attributes
Compensation & Benefits
Why This Role
As a Customer Success Representative, you'll play an essential role in fostering trust and ensuring an exceptional experience for every taxpayer who interacts with the Beaufort County Treasurer's Office. You'll be part of a collaborative, mission-driven team that values both people and performancewhere your contributions truly make a difference in the community.
If you're someone who takes pride in accuracy, communication, and service excellence, this is an opportunity to grow your career in a respected and supportive public office environment.
Posting Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Customer Representative • Beaufort, SC, US