Community Health and Outreach Worker

JOB DESCRIPTION

Position Title : Community Health and Outreach Worker

FLSA : Non-Exempt

Reports To : Population Health Manager

Supervises : None

Date Issued : October 2009

Date Revised : January 2023

Primary Function :

Under the direction of the Population Health Manager, the Community Health and Outreach Worker will assist in community outreach to ensure patients are scheduled for Covid vaccines, HEDIS measurement appointments, and appointments required by the MCOs.

Principal Duties and Responsibilities :

• Contacts and schedules patients for appointments related to Covid vaccines, HEDIS measures, and MCO- related appointments.
• Builds working relationships and collaborates with outside organizations to achieve common goals
• Assists with closing gaps in care.
• Assists with emergency room and hospital follow up appointments
• Provides program information and patient education resources as needed to patients
• Assists in management of referrals and closing referrals
• Follows up by phone calls, letters or visit on missed appointments or referrals.
• Links patients with case managers of MCOs to assist patients with any case management needs
• Performs related duties as assigned.

Nonessential Functions :

Minimum Knowledge, Skills, and Abilities :

Working Conditions :

This job operates in an outpatient office environment.

Possible exposure to various environments such as : communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment.

Assist with outreach in the community.

Physical Requirements :

Compliance

This position requires compliance with Greater Baden Medical Services ( Health Center's) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Director of Risk Management's regular performance evaluation.

Language Skills

Ability to read and interpret written or verbal documents and instructions. Ability to speak effectively to patients, employees and / or stakeholders of the organization.

Travel

Must be able to drive between Greater Baden Medical Services, Inc. locations.

Core Values : Quality, Respect, Integrity, Professionalism, Compassion, Love