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Inside Sales - Customer Support

Inside Sales - Customer Support

eTeamRaleigh, NC, United States
19 hours ago
Job type
  • Full-time
Job description

Job Title : Inside Sales - Customer Support

Location : Raleigh, NC 27606 (Hybrid-Remote)

Duration : 6 Months+

Remote : Candidate will need to work On-Site during training. After training, there is a chance to work remotely 1 or 2 days a week at Manager's discretion.

Job Description :

  • The Inside Sales Support is a trained individual involved with the execution of Inside Sales programs. He / she works directly with customers, account managers and the product groups.
  • The Inside Sales organization is responsible for the development and implementation of proactive programs responding to customer requirements, assisting in achieving equitable solutions as well as the co-ordination of investigations of complaints.
  • The overall mission of the Inside Sales Organization is to provide a consistent base for support as measured by internal and external customer satisfaction.

Tasks :

  • Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate solution; quantify and resolve customer complaints and needs with little supervision.
  • Utilize tools and processes including product configuration tools, order entry and business systems.
  • Responsible for order tracking and communication of on-time customer delivery.
  • Coordinate input from other product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
  • Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
  • Execute change orders and expedite collection of overdue invoices.

    • Basic Qualifications

  • Three (3) years of customer support experience
  • General knowledge of Power Transmission & Distribution products / systems, and Power Generation preferred;
  • Previous experience with business-to-business customer support preferred;
  • Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Client.com) are preferred.
  • Proficient in Microsoft Suite (Word, PowerPoint, Excel).
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    Inside Sales Support • Raleigh, NC, United States