CSR - General Clerk II (On-Site Supervisor)

Job Description

Job Description

Salary : $25.00

Job Title : General Clerk II (On-Site Supervisor)

Location : Denver Logistics Center, Golden, CO

Schedule : MondayFriday, 6 : 00 AM 6 : 00 PM MT (Flexible shifts within this window)

Employment Type : Full-Time, On-Site

Clearance Required : Tier 1 National Agency Check with Inquiries (NACI)

Position Overview :

The Department of Veterans Affairs (VA) is seeking a highly organized and experienced General Clerk II (On-Site Supervisor) to lead and manage a team of Veteran Service Support Technicians (VSSTs) and support staff at the Denver Logistics Center (DLS). This is a key personnel role responsible for ensuring operational excellence in a high-volume call center that serves over 1.9 million disabled Veterans nationwide.

Key Responsibilities :

• Provide daily supervision and leadership to VSSTs and On-Site Leads.
• Oversee order processing for medical equipment including hearing aids, prosthetic items, sleep apnea devices, and telehealth equipment.
• Ensure compliance with VA systems and procedures including ROES, VistA, and Pay.gov.
• Monitor performance metrics and validate production reports.
• Coordinate staffing schedules, timekeeping, and surge support.
• Conduct quality control checks and ensure adherence to federal standards.
• Serve as the primary liaison between contractor staff and VA leadership.
• Attend quarterly meetings with the Contracting Officers Representative (COR) and submit required reports.
• Maintain a safe, professional, and compliant work environment.

Qualifications :

Strong leadership and organizational skills.

Preferred Attributes :

Why Join Us?

Application Instructions :

Submit your resume and a cover letter detailing your supervisory experience and commitment to Veteran services. Candidates must be available to start within 10 business days of offer and complete all required onboarding and training.