Director of Customer Success

A company is looking for a Director of Customer Success.

Key Responsibilities

Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion

Manage and mentor a department of over 40 individuals, building SOPs and maintaining a culture of excellence

Establish and track KPIs to ensure operational excellence and drive retention and growth

Required Qualifications

5+ years of experience in Customer Experience, Client Success, or Fulfillment at the Director level

Direct experience leading teams of 40+ including middle management and support staff

Proven track record of driving retention, upsells, and client satisfaction targets

Advanced proficiency with CRM systems and project management tools

Ability to design SOPs and track KPIs for optimized client lifecycle processes