Parent Engagement Specialist

Job Description

Job Description

Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!

What we offer : Let’s look at what Dogtopia does for you.

It’s always bring your dog to work day!

Education in basic dog obedience and training

Fun, dynamic team culture

Career progression based on performance

Additional certification programs available

Competitive wages with flexibility in scheduling

Learn key skills related to customer service, teamwork, or even sales

Benefits for Full-Time team members

Now that we have the fun out of the way, let’s get into the what you can offer us.

Day to Day Duties

Selling daycare enrollments

Leading tours of our facility

Booking Meet & Greet appointments on the phone

Making phone calls to leads

Following-up with Pet Parents and Dogs via phone and text

Posting to Instagram and Facebook

Using computer software including MS Office, iOS and more

Multi-tasking delivering customer service while balancing needs of Canine Coaches in playrooms

Cleaning

Managing a POS system

Greeting EVERYONE that walks into Dogtopia!

Understanding Dogtopia’s Noble Cause

Understanding our Dogtopia-isms

The Rules by which we, as DOGTOPIANS live by are :

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It’s the Most Exciting Day Ever!

Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.

Inventory management of office supplies.

Communicates behavior modification plans to pet parents and any behavior challenges.

Customer Service & Presentation

Maintains a neat and organized Front Desk team and area at all times.

A self-starting individual with VERY STRONG organizational skills

Sets the example for the team on the 3 S’s (smile, story and satisfaction) and hold accountable to internal and external customer service standards.

Answering Phones, emails and questions from Pet Parents

Strive for high customer review ratings!

ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand :

Qualifications :

Must love dogs

Ability to spend up to 100% of work time standing

Ability to work flexible days and hours, including holidays and weekends

Ability to work cohesively with others in a fun, fast paced environment

Strong customer service skills, along with customer tolerant

Ability to make / take phone calls while still assisting lobby

Must be comfortable with upselling

Job Type : Part-time

Benefits : Employee discount

Flexible schedule

Work Location : In person

#PM25

Compensation details : 14-14 Hourly Wage

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