Manager, Financial Services & Solutions - PECS

Manager, Financial Services And Solutions

We are searching for the best talent for a Manager, Financial Services And Solutions, to be located in Horsham, Pennsylvania or Titusville, New Jersey.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Purpose : The Manager, Financial Services And Solutions will manage patient support programs for the portfolios of J&J IM products and will work closely with the External Call Center Solutions, Lifecycle Solutions, Digital Product Solutions and Patient Experience (Px) teams to co-create and operationalize best in class solutions that optimize the patient journey post prescribing decision, ensuring that more patients can start and stay on therapy.

The Manager, Financial Services And Solutions implements patient support initiatives, develops and delivers communication strategies, provides training to impacted teams and partners, and manages external partner relationships to deliver best-in-class access & affordability solutions in service to patients.

This position's responsibilities include :

• Access & Affordability Design & Implementation : Support the design and compliantly implement innovative financial solutions that shape the patient affordability services portfolio into a complete, inter-connected and digital experience for the patient, including clear communication, automation, & optimization.
• Communications & Project Planning : Support the strategy and delivery of communications (targeting, messaging, content creation, channels), vendor results and training in support of access & affordability programs - influencing indirectly through IT, external vendors, brand patient and professional marketing teams.
• Program Operations & Compliance : Support the program development & launch with partner suppliers in accordance with regulations & internal policy. This includes but is not limited to program approvals (legal, compliance, privacy), copy approval process, and training with vendors and internal collaborators.
• Training : Support training initiatives for our field-based Reimbursement & Access teams to ensure strong understanding and ability to provide education related to patient affordability initiatives.
• Collaborate : Partner with multiple vendors across Hub, IT, Patient Support Programs, and other external / internal partners to develop and implement solutions that can positively impact patient access and affordability experience.
• Customer-Centric Design Process : Support the creation of a solution experience that delivers on patient need and positively differentiates J&J Innovative Medicine from competition using the latest technology solutions.
• Solution Excellence : Use patient analytics, voice of customer, internal and external benchmarking, and compliance monitoring to inform continued optimization of program performance; Identify solution enhancements including capabilities, training, technology, tools, and staffing and support sharing of standard processes across the portfolio; effectively communicate and manage internal and external collaborators to ensure successful delivery.
• Advancing Equity in Healthcare : Address the needs of underserved populations for affordability solution awareness and enrollment.
• Culture : Support a culture of learning, smart risk-taking and experimentation
• Diversity & Inclusion : Foster and evolve an inclusive environment in support of the company's commitment to equal employment opportunity and the value of a diverse work force.
• Ethics : Model ethical, Credo-based decision-making with deep knowledge and respect for legal and compliance requirements

About You

You are compassionate and empathetic, putting yourself in the shoes of the patients you support and the providers who care for them. You are passionate about delivering a great support experience that patients will remember and want to tell other people about. You welcome the challenge of working in a highly accountable role where you can meaningfully impact the health and wellbeing of others. You feel energized to be part of a team that is building new programs. You demonstrate conviction, proactivity and persistence when influencing others and overcoming resistance. You are agile and can adjust plans as priorities shift and maintain composure. You consistently deliver great results, but even when you fall short you learn from it.

Qualifications

This position is based in either Horsham, PA or Titusville, NJ and requires up to 25% domestic travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is : 100,000 - 172,500

Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.