Park Operations Receptionist (Base Operator)

Ambassador Position At SeaWorld San Antonio

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

The Park Operations Receptionist position requires availability / working on weekends, weekdays, holidays, and any other times that the park is open. The Park Ops Receptionist is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Base Operator will also need to record incidents according to operational procedures.

What you get to do :

• Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying "day of" staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
• Monitor and respond to radio and phone inquiries from park personnel.
• Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
• Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
• Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
• Monitor weather and alert areas as needed for wind speed / lightning detection.
• Oversee the department checkout process for vehicles and radios
• Responsible for maintaining a clean and professional work area
• The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and / or other identified tasks.
• Perform general office duties to include processing incoming and outgoing calls, mail, and other duties related to job as prescribed by leadership.
• Maintain department files according to department and company retention guidelines.

What it takes to succeed :

What else is important :

Compensation : $10.00 per hour

The perks of the position : Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as :

EEO Employer : SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.