The Delivery Control Specialist is responsible for overseeing and managing the end-to-end process of product delivery, ensuring timely and accurate shipments, tracking delivery performance, and handling any related issues.
This role plays a key part in optimizing delivery processes, improving customer satisfaction, and supporting logistics operations.
Key Responsibilities :
- Manage and Monitor Deliveries : Track the status of deliveries from suppliers to customers, ensuring on-time arrivals.
Coordinate with Logistics Teams :
Work closely with warehouse teams, third-party logistics providers, and suppliers to ensure smooth delivery processes.Delivery Documentation :
Ensure all necessary delivery documentation (invoices, shipping forms, etc.) is accurately completed and submitted.Resolve Delivery Issues :
Handle any delivery discrepancies, delays, or issues, and work with relevant departments to provide resolutions.Monitor Delivery Performance :
Analyze delivery metrics and report on key performance indicators (KPIs) to management.Customer Communication :
Communicate with customers regarding delivery status, delays, or issues, providing exceptional service.Continuous Improvement :
Identify areas for process improvement and work with relevant teams to implement best practices for more efficient delivery control.Inventory Coordination :
Work with warehouse teams to ensure the correct inventory is prepared for dispatch and delivered without error.Compliance :
Ensure compliance with company policies, regulations, and legal requirements related to delivery processes.Qualifications :
Bachelor's degree in logistics, supply chain management, business, or a related field (preferred).Proven experience in logistics, delivery management, or supply chain operations.Strong organizational skills with attention to detail.Excellent communication and problem-solving abilities.Proficiency in Microsoft Office, with knowledge of SAP system.Ability to handle multiple tasks simultaneously in a fast-paced environment.Fluent in English; Mandarin is a plus.Powered by JazzHR