Customer Service Representative - Hybrid (Grand Rapids, MN)

Customer Service Representative - Hybrid (Grand Rapids, MN)

Position Overview : A Member Advisor interacts with our members through the lobby, drive thru, and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc... In addition, this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

Duties and Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier's checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Qualification and Skills

1+ years of customer service or professional experience working with people and / or cash handling experience required

Aptitude to work independently as well as part of a team and ability to collaborate with others

Strong verbal and written communication skills

Time management skills and the ability to prioritize workload based on department and member needs

Flexibility to adapt and succeed in a dynamic environment

Ability and drive to provide exceptional service to members and employees

Intermediate computer skills and the ability to navigate between multiple systems with ease

Workplace Environment

Requires face-to-face interaction and coordination of work with other employees, and in-person interaction

Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch

Working at a computer 98% of the day, utilizing the phone 40-60%

Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion

Repetitive movements, including but not limited to typing, using a mouse, phones, etc.

Lift, carry, push or pull up to approximately 50 pounds

Required Work Schedule : Shifts between 7am-7pm Monday-Friday and Saturday 7am-3pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department / team and organization.

This position will have an in-person training period of at least 90 days in Grand Rapids, MN. Ongoing, the position will be mostly virtual with a rotating full week in-person, in Grand Rapids, MN, once every six weeks.

Compensation : This position has a starting pay range of $17.05 - $19.90 per hour. In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role's responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate's skills, experience, and other qualifications.

Total Rewards : Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental, and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.

Disclaimer Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position's essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this Member Advisor position.

Application Deadline Affinity Plus Federal Credit Union accepts applications on a rolling basis. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Affinity Plus is an Affirmative Action / Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.