Remote Personal Lines Account Manager

Personal Lines Account Manager

• Reports to :
• Emily Gallant, Personal Lines Manager
• At Rousseau Insurance Agency, we’re more than just a workplace—we’re a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you’re someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you!
• We’re looking for a Personal Lines Account Manager who is passionate about delivering top-tier service. You’ll have the opportunity to work directly with clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety—whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact.
• Be the go-to resource for personal lines clients—providing outstanding service and support for their home, auto, and other personal insurance needs
• Review renewals, identify opportunities to improve coverage, and remarket accounts when needed
• Seek out account rounding opportunities and proactively recommend additional coverage
• Process policy changes, endorsements, binders, ID cards, and client payments
• Guide clients through the claims process with empathy and expertise
• Handle walk-in and phone rewrite requests
• Respond to client phone calls, emails, and inquiries in a timely, professional manner
• Experience in personal lines insurance
• Hybrid work schedule
• Medical, dental, and vision insurance
• Life and disability insurance
• Generous PTO + paid holidays
• Paid continuing education & bonuses for earning designations
• If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we’d love to hear from you.

Rousseau Insurance Agency is an equal opportunity employer. Job Type : Permanent

Disability insurance

Work Location : Hybrid remote in Biddeford, ME 04005