Ambulatory Triage Registered Nurse (RN) -Family Medicine, Per diem

45876964

Overview

The RN Phone Triage responds to inquiries from the general public, medical providers, patients & families, community partners and stakeholders. Timely and accurate information collection, appropriate care advice and dispositioning are essential.

Responsibilities

• Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
• Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and / or recommendations for escalating treatment via telephone using protocols
• Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
• Book same day appointments into practice specific schedules per protocols
• Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
• Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
• Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
• Escalate any potential problems to the appropriate supervisor.
• Ability to maintain confidentiality standards when handling and processing records.
• Able to work in a fast-paced environment handling a varied number of calls per day
• Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
• Calm and patient demeanor paired with attention to detail
• Excellent written and oral communication and customer service
• Ability to work across multiple teams
• Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
• Other duties as assigned.

Qualifications

Required Licensure / Certifications

REQUIRED LICENSE(S) :

Licensed RN with NH eligibilityREQUIRED CERTIFICATIONS :

(BLS) Basic Life Support within 30 days

Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more : Benefits | DHMC and Clinics Careers

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.