Customer Service Representative

Job Description

Customer Service Specialist, 1st Shift (Monday-Friday, 6 : 00 am – 2 : 00 pm)

Join our team in a leading printing and pouch manufacturing company. We pride ourselves on delivering quality products and fostering a collaborative, team-oriented work environment. If you’re looking for a hands-on role where you can grow, contribute, and make a difference, this is the place for you!

What You’ll Do

What You’ll Do

As a Customer Service Specialist, you’ll play a vital role in supporting our customers and ensuring smooth operations at our printing facility. You’ll be the link between our clients and production teams, ensuring every order and inquiry is handled with accuracy and care.

Key Responsibilities :

• Proactively hunt down answers and develop a strong understanding of our manufacturing processes.
• Engage with customers via phone, email, online chat, or in person to provide product and service support.
• Resolve customer inquiries and complaints efficiently, professionally, and with empathy.
• Maintain accurate records of customer accounts, communications, and transactions.
• Process orders from initial quote request through to final shipping, ensuring accuracy at every step.
• Collaborate with internal teams to ensure on-time delivery and continuous improvement in customer satisfaction.

‘What We’re Looking For

What’s In It for You?

Schedule

Location

Itasca, IL (Reliable transportation required)

How to Apply

Interested in this Customer Service Specialist position? Apply online now or call us at 630-787-2900 for more details.

E-Verify

This Client who we are staffing for participates in the E-Verify program. Learn more at : E-Verify.go