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Technical Training Specialist

Technical Training Specialist

National Corporate HousingUnited States
30+ days ago
Salary
$65,000.00–$91,000.00 yearly
Job description

Technical Training Specialist

National Corporate Housing is seeking an energetic and experienced Technology Training Specialist. This individual will be responsible for creating and delivering training to support organizational technical requirements. This individual will also be instrumental in the implementing and maintaining of systems policies and procedures throughout the organization.

National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. Guided by our vision to be the most admired and respected global company to our coworkers, customers, and suppliers, National is sought out by and maintains strong strategic alliances across multiple business industries including, engineering, construction, technology, consulting, insurance, government agencies and government contractors, professional sports and entertainment.

Responsibilities :

  • Create, manage, and continually improve technical training for new or existing systems
  • Create and deliver technology on-boarding program
  • Provide user support for all business technology stacks
  • Work with Division and Department leaders to meet training needs for technologies and systems
  • Assist with implementation and training associates on new technology and business policies and procedures
  • Work with Application Administrators to create Standard Operating Procedures for tech products and modules
  • Create and update training videos, learning modules, courses, and presentations for tech products
  • Conduct and lead specialized technology training with associates when there is a specific need beyond the standard training
  • Work with the Training Department to implement business process and best practices for all technology stacks
  • Partner with IT Department, Operations, and Learning & Development to identify training gaps and assist with selecting the appropriate courses to fill the gaps
  • Assist with selection of technical content included in Learning Management System
  • Determine overall effectiveness of training programs and make improvements
  • Other duties as assigned

Requirements :

  • Demonstrates a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise, specifically : SalesForce (CRM), Office 365 Applications, Microsoft Office Suite, Windows 10 and 11, Reservations System, Accounting Suite, Enterprise Resource Planning (ERP) system, Tango, and Articulate
  • 4 years of training experience is required
  • SalesForce experience is preferred
  • Bachelor’s degree is preferred
  • Strong verbal and written communication skills
  • Excellent organizational and time-management abilities
  • Strong interpersonal skills and the ability to work well with others
  • Comfortable in fast paced environment with many moving parts and responsibilities
  • Some travel required

    • All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions.

    Benefits :

  • Competitive Compensation $65,000 - $91,000 (based on experience)Performance based bonus potential of 10% base salary
  • Work from home available
  • Medical, dental, and vision insurance options
  • 401k plan with discretionary match
  • Company paid life insurance, short term disability, and long term disability
  • Supplemental life insurance, critical illness, accident, and identity theft protection
  • One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
  • Inclusive Awards and Recognition Program
  • Vacation, sick, and floating holidays
  • Paid time off
  • Paid volunteer time
  • Wellness program
  • Complimentary use of corporate apartments for vacation or travel (when available)
  • National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen at the time of offer.

    • Fair Labor Standards Act (FLSA) : Exempt

    Will not provide assistance with relocation costs

    National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status