Office and Dispatch Manager

Job Description

Job Description

Robert Half Permanent Placement  is partnering with a  Manufacturing & Distribution  company in  Tonawanda, NY  on their search for an  Office and Dispatch Manager  to join their team. This is a hybrid role (see notes below) with starting salary of  $55,000 - $65,000  based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience.

Please note : this is a variable shift position. First 90 days will be in office 8-4 M-F. After 90 days, you will be in-office 3 weekdays of your choosing. The other two days will be remote on the weekends, working approximately 5 hours each day, most likely 7AM - 12PM. This may go to one weekend day in the future as the hope is to hire two people!

Responsibilities include but not limited to :

• Operational Oversight :  Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals
• Team Leadership :  Supervise, train, and mentor office staff to promote accountability, performance, and teamwork
• Customer Service :  Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders
• Compliance & Safety :  Ensure office operations align with company policies, industry standards, and compliance requirements
• Continuous Improvement :  Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency
• Cross-Functional Collaboration :  Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives
• Reporting & Documentation :  Maintain accurate records, generate reports, and support audits or compliance reviews when required
• Proven experience in office management with a preference for manufacturing, distribution, or logistics
• Strong organizational, leadership, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with ERP is a big plus!
• Knowledge of compliance and safety practices in a manufacturing / distribution setting preferred