Customer Care Associate - Livestock Monitoring

Customer Care Specialist

This position reports to the Associate Director of Direct & Professional in Customer Care for our company's Animal Health. The individual is responsible for supporting the daily needs and functions of the livestock monitoring channel.

Required to work collaboratively with Complex Support teams including but not limited to Marketing, Sales, Account Management, E-commerce, PV, BSC, and IT support.

Primary Duties and Responsibilities :

• Provide enthusiastic customer care through efficient and effective resolution of questions and concerns while servicing each customer with respect and a genuine desire for customer resolutions.
• Ensure training, process, and procedural documents are up to date.
• Proficient in SAP, Service Cloud, and Microsoft applications
• Drive collaboration and partnership with National Area Managers, Functional Area Leaders, and Business Unit Leads
• Provide special project support, and support customer partnership initiatives.
• Propose innovative solutions to drive internal process improvement.
• Develop a thorough understanding of our company's Animal Health products and service offerings to help identify cross / upselling opportunities.
• Address customer inquiries and product support and identify and provide additional features and service offerings.
• Ensure appropriate & timely warranty product replacements.
• Resolve billing issues and appropriately related to service and subscription models.
• Maintain compliance with our company's Animal Health's terms and conditions of sale, laws, regulations, and policies.

Key Competencies :

Key Stakeholders :

Required Qualifications :

Preferred Qualifications :