Member Services Representative
Are you excited about health and wellness? Do you thrive in upbeat, energetic environments? Planet Fitness is the fastest growing fitness franchise in the nation! With over 2,000 locations worldwide, we are always looking to add new individuals to our roster. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
Greet members, prospective members, and guests, providing exceptional customer service.
Handle all front desk related activities including :
Facilitate needed updates to member's accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
Physical Demands
Member Service Representative • San Jose, CA, US