Program Assistant- Youth ACT

Job Description

Job Description

Position Summary :

The Youth ACT Team is looking for a driven, and detail-oriented Program Assistant (PA) to help keep our program moving forward and making a difference in the community! In this vital role, you’ll support a passionate, multidisciplinary team that delivers intensive, community-based mental health services to youth (ages 10–21) and their families facing emotional and behavioral challenges. The PA provides outstanding customer service to clients, staff, referral sources, and community partners. You’ll handle front desk reception, scheduling, phone outreach, and ongoing communication with youth and families, while maintaining accurate records using the electronic health record (EHR) system. This role also includes essential clerical support such as scanning, filing, organizing, and coordinating team materials, along with serving as dependable backup for a variety of program-wide administrative tasks.

Major Responsibilities / Activities :

• Client engagement duties include :
• Complete administrative duties, following standard customer services protocol; demonstrate sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
• Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
• Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
• Participate and contribute to program Quality Improvement process
• Promote the department, as needed
• Complies with all agency policies and procedures

Administrative support includes :

Minimum Requirements :

Competitive Pay Range of $19.25 - $22.00 per hour depending on experience, based on a 35-hour work week

Shift Information :

C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment :

Child & Family Services is an Equal Opportunity Employer :

Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.