Operations Manager, Trust and Safety, Workspace

Operations Manager, Trust and Safety, Workspace

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. Minimum qualifications : Bachelor's degree or equivalent practical experience. 10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or related fields. 1 year of experience in people management, leading a team. Preferred qualifications : Master's degree or PhD in a relevant field. Experience in SQL, building dashboards, data collection / transformation, visualization / dashboards, or experience in a scripting / programming language (e.g., Python). Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety. Experience in building scaled operations, efficient workflow design and process documentation. Experience working closely with policy teams. Experience with machine learning.

About the job : Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. In this role, you will lead the team responsible for running smart review operations and ensuring adherence to key metrics. You will also be responsible for the creation and definition of workflows to solve product requirements and lead coordination across various Trust and Safety (T&S) and product teams to set up labeling operations. You will be exposed to graphic, controversial, or upsetting content. You will work non-standard hours as needed to support escalations. At Google we work hard to earn our users' trust every day. Trust and Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $160,000-$237,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities : Develop operational excellence plans, and ensure that the processes are scalable, reliable and measurable across all products on Workspace including Gmail, Drive and Generative AI features. Innovate and develop methods to incorporate AI models to improve quality of the manual review operations as well as develop actionable insights to the Engineering teams. Work cross-functionally with Product, Policy, Training, Quality and Vendor Managers to lead high fidelity operations. Lead in-depth analysis of bugs, tooling needs and building tracking and reporting mechanisms to deliver data-driven insights and recommendations to stakeholders. Run operations and ensure adherence to key metrics.