Customer Success Manager

Customer Success Manager (CSM)

Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity. The Modern Campus learner-to-earner lifecycle platform powers solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result : innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.

What's the Role?

We are looking for a Customer Success Manager (CSM) that will be responsible for developing trusted relationships with our customers, driving adoption of our solutions, and ensuring customers achieve their desired outcomes. This role will focus on retention, relationship management, and proactive engagement to help customers derive ongoing value from their investment.

• Serve as the primary point of contact for assigned customers after implementation, acting as their advocate and strategic advisor.
• Partner with Account Managers to ensure seamless alignment on customer health, renewal readiness, and overall satisfaction.
• Proactively monitor customer usage, adoption trends, and engagement to identify risks and opportunities.
• Coordinate with Product, Support, and Implementation teams to address customer needs and surface feedback.
• Lead regular customer check-ins and business reviews to highlight ROI and foster long term partnerships.
• Track and report on key metrics, including customer health scores, adoption, and retention.
• Develop customer advocates in coordination with Marketing to highlight the value of Modern Campus solutions.

What You Offer

What We Offer

What We Believe

At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.