Welcome Center Experience Maker - Brown Family YMCA

Welcome Center Experience Maker - Brown Family YMCA

Join to apply for the Welcome Center Experience Maker - Brown Family YMCA role at YMCA of Florida's First Coast

Can you imagine going to work knowing that what you do each day positively affects the lives of the people in your community? If you are someone who wants more than just a job, who wants your efforts to have an impact on your community and who wants to work in a welcoming and positive environment, then we would like to work with you. Join us!

Position Summary

Essential Functions

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and / or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to Daxko Engage branch goal.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Contributes to branch retention rate.
• Applies all YMCA policies dealing with member services.
• Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
• Uses the YMCA's 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
• Uses Engage More technology to create relationships with others.
• Completes Members Achieve More Form.
• Articulates the Y's Mission in order to provide assistance to all and participates in the annual campaign.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members / guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

YMCA Competencies (Leader)

Qualifications

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