Point of Sale Support / Helpdesk Associate (Hybrid)

Job DescriptionJob Description Point of Sale Support / Helpdesk Associate (Hybrid)

Location : Plymouth, MN

North Country Business Products is looking for a Point of Sale Support / Helpdesk Associate to join our growing team! In this role, you’ll provide exceptional technical support for our clients by troubleshooting and resolving hardware and software issues—always with a friendly, professional touch. If you’re tech-savvy, solutions-oriented, and ready to be part of a dynamic, employee-owned company, we want to hear from you!

Hybrid schedule available after a probationary period.

Who We Are

We’re a 100% employee-owned technology company. That means every team member is also an owner—sharing in our success and growth. At NCBP , you’re not just an employee, you’re an integral part of a company that values collaboration, accountability, and innovation.

Who You Are

You're a motivated and detail-oriented problem solver with strong organizational skills and the ability to multitask. You work well under pressure and thrive in a team-driven, fast-paced environment. Most importantly, you enjoy helping people and delivering outstanding service.

What You'll Do

Provide exceptional customer service while resolving technical issues

Keep clients informed on the status and resolution of their support requests

Install and configure various software systems including antivirus, POS systems, remote tools, and change of service updates

Continuously seek to improve support processes and client satisfaction

Research and analyze internal / external resources to efficiently resolve client concerns

Maintain clear documentation and logs of all support activities

What We’re Looking For

Associate degree in a technical field OR equivalent experience in POS, hospitality, grocery, or call center environments

Proficiency in Microsoft Office and Outlook

Strong verbal, written, and listening communication skills

Proven customer service and data entry skills

Working knowledge of computer software, hardware, and network connectivity is a plus

Experience in retail, grocery, or hospitality industries is a bonus

Schedule

4-day workweek (10-hour shifts) or 5-day workweek (8-hour shifts)

Weekend availability required

Why Work with Us?

Our success is built on the dedication and ownership of our team. Whether you're just starting out or looking to grow your career, NCBP offers real opportunities and the support to help you succeed.

Learn more about us at www.ncbpinc.com

Equal Employment Opportunity Statement

North Country is an equal opportunity employer committed to providing employment opportunities without regard to , , , , , , , , , or veteran status, as required by applicable federal, state, and local laws. All employment decisions are based on merit, qualifications, and abilities.

As a Minnesota state contractor, we maintain a Compliance Plan in accordance with Minnesota Department of Human Rights requirements and make good faith efforts to recruit from all segments of the population.

We encourage applications from all qualified candidates and provide reasonable accommodations for individuals with disabilities in our application and interview process.