Senior Analyst - Control Management, Risk ID & Assessment

Sr. Analyst Of Risk Identification & Assessment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Sr. Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.

The Sr. Analyst, US Consumer Services Risk ID & Assessment :

Partner across US Consumer Services and other core teams including Enterprise Digital & Data Solutions and American Express Technology to enhance the control environment.

Monitor, track and document daily metrics / issues in accordance with established SLAs.

Accountable for completion of tasks and deliverables with a focus on detail, quality and efficiency.

Integrate with and work closely with Team Members in US and India hours to manage Team workloads.

Support and partner with cross functional teams to assess issues and work closely on technical issues.

Assist in additional identification of risks throughout business processes and systems (along with business process owners).

Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates).

Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.

Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing.

Support thematic risk reporting (levels, trends, causes).

Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping).

Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG).

Support risk management practices within the business.

Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring.

Maintain risk profiles and an updated risk register(s).

Support sharing insights, better practices, themes, etc. across the enterprise.

Minimum Qualifications

2 years of experience managing and executing across various operational risk management lifecycle activities and frameworks.

Knowledge of process excellence, risk / control assessment data analysis, compliance control frameworks.

Strong problem solver with the ability to use analytical methods to affect change.

Strong project management skills to drive high quality, timely deliverables across a matrixed environment and ability to influence.

Ability to conceptualize complex control relationships and develop rigor in control development, design and testing practices.

Excellent written and verbal communication skills to deliver quality, actionable feedback on potential control issues.

Project management, communication, and interpersonal skills.

Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and / or operational standards.

Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications

Bachelor's degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or and other certifications that align with digital product / technology experience.

Experience in at least one of the following :

• Supporting identification of operational risks throughout business processes and systems
• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
• Supporting independent control monitoring, including identification of control improvements
• Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
• Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes

Salary Range

$78,000.00 to $124,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.