Data Scientist

Job Title : Data Scientist

Location : Remote

Job Description :

We are looking for a Senior Developer with expertise in agentic AI, Retrieval-Augmented Generation (RAG), Databricks, and ServiceNow API integration to support the development of an intelligent intake and routing system for security-related requests. This role will work closely with a Project Lead, Lead Developer, and an Architect to build and refine AI-driven workflows that automate request parsing, deduplication, SLA tracking, and ticket routing.

Key Responsibilities :

• Collaborate with the Lead Developer and Architect to implement agentic AI workflows for processing security intake requests.
• Build and optimize RAG pipelines to enhance contextual understanding and ensure accurate classification and deduplication.
• Develop and maintain API integrations between the AI agent and ServiceNow, enabling automated ticket creation and updates.
• Implement logic to monitor SLA compliance by analyzing historical records and owner responses.
• Contribute to system design discussions and provide input on scalable, secure architecture.
• Write clean, maintainable code and contribute to technical documentation.

Required Qualifications :

Preferred Qualifications :