Technical Writer

Job Description

Job Description

Description :

Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo’s AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry’s most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider.

Overview

Reporting to the Product Operations Manager, our Technical Writer will own and transform our customer-facing knowledge base, leveraging AI tools to work at scale while establishing the governance and quality standards that enable cross-functional teams to contribute effectively.

What you will do

• Own knowledge base quality, consistency, and governance by establishing content standards, review processes, and editorial decisions about what gets published
• Leverage AI tools extensively for content creation, optimization, and maintenance to work at scale, while continuously evaluating new tools to increase efficiency
• Proactively monitor and improve content accuracy through regular audits, AI Q&A tool management, and tracking integration partner changes (partnering with Engineering to establish monitoring systems as needed)
• Own public-facing changelog and release communications, partnering with Product Managers to create client-facing documentation
• Collaborate cross-functionally with Support, Marketing, and Customer Success to identify documentation gaps, establish brand guidelines, and coordinate content initiatives while maintaining quality standards

Requirements : What you need

Nice to have

At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey. Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.