Front Desk Manager (Shipboard)

Front Desk Manager

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world's oceans for the very first time.

679 ft in length / / 34,000 Gross Tonnage / / 95 Suites / / 1 : 1 Guest / Staff Ratio

Each of the yacht's 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

The primary responsibilities of the Front Desk Manager are to support and assist the Director of Rooms with all Guest Service-related matters. Front Desk Manager is responsible for the entire reception area according to FSY standards. Meet or exceed guest expectations on every occasion.

Essential Duties and Responsibilities

Operational

• Responsible for complying with / performing Safety / Environmental / Emergency Response duties as assigned.
• Reads and acknowledges documents as assigned in FSY Management System.
• Responsible for the correct handling of work arising daily / per cruise / monthly according to FSY standards.
• Monitors guest satisfaction and feedback and acts on any complaints or requests.
• Leads recovery meetings each voyage with all other onboard departments.
• Supports, coaches and trains Guest Service agents to meet the standards required in their job roles.
• Keeps and maintains accurate records of discussions / correspondence with Guests and communicates all complaints onboard to Director of Rooms.
• Investigate and solve Guest complaints and problems and issues refunds / compensation / goodwill gestures in agreement with Director of Rooms & Guest Experience.
• Monitors work and rest hours and attendance for Guest services ensuring they meet MLC regulations.
• Responsible for the manner and appearance of the Guest Service Agents always ensuring a professional look.
• Organizes the preparation and processing of all administrative requirements for Guests throughout the voyage such as embarkation / disembarkation activities.
• Provides information and general assistance to all Guests when required.
• Oversees Otalio input.
• Responsible for L&F cash to be handed over to Finance Manager in timely manner.
• Responsible for PN application and sending required PN to Guest in timely manner.
• Responsible for PMS (Otalio) Port and Time update.
• Ensures that the Guest service agents maintain thorough and up-to-date Guest Service and product knowledge by providing ongoing training.
• Observes passengers to identify their preferences and adjusts service, accordingly, anticipating passenger needs.
• Monitors satisfaction and service ratings against annual OBE targets and formulates short term service improvement plans.
• Meets with Guests on a one-to-one basis as required.

Minimum of 3-5 years of related experience in luxury hotels and / or onboard cruise line.

Preferred

Required computer skills

Willingness to live and work onboard the Yacht for extended periods, with travel to various international destinations.

What we offer :

Schedule & Hours :

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.