Service Team Supervisor - Dayton, NV

The Service Team Supervisor plays a critical role within Sherman + Reillys Service team and the broader organization. This role requires strong technical expertise, exceptional customer service, and the ability to work independently and collaboratively. The Supervisor will manage service operations, oversee maintenance and inspections, and ensure effective communication across departments to deliver high-quality service to customers. This position requires a deep understanding of mechanical and electrical systems, customer service excellence, and operational efficiency.

Operational Oversight & Process Improvement :

• Coordinate and oversee service department activities, ensuring seamless operations and customer satisfaction.
• Track, compile, and report on service department metrics.
• Help enhance existing products, solutions, and technology to improve customer service processes and service offerings.
• Work cross-functionally to align service efforts with the companys Mission, Vision, and Strategy.
• Assist in the development and implementation of safety programs related to equipment operation and maintenance.

Customer Service & Support :

Equipment Maintenance & Inventory Management :

Team Leadership & Collaboration :

Additional Responsibilities :

Qualifications

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